Counting the Wrong Things: How Engagement Metrics Are Misleading the Newsrooms That Depend on Them
Modern newsrooms have grown dangerously fluent in the language of engagement metrics, mistaking volume for value and noise for signal. The comment counts, share tallies, and click rates that dominate editorial dashboards often reveal very little about whether a publication is actually building the kind of audience trust that sustains a business. Forward-thinking media organizations are now asking harder questions about what meaningful reader behavior actually looks like.